Privacy Policy

Rowena Packing (“Rowena Packing,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit www.rowenapacking.com, communicate with us, submit information through our website, apply for employment, request documents, or participate in our SMS communications.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Contact information, such as your first and last name, email address, telephone number, mailing address, or other contact details.
• Employment application information, such as information you provide when applying for a position, your résumé, work history, qualifications, and information included in messages or uploaded documents.
• Document request information, including your contact information, the documents or resources you request, and information you provide about yourself or your organization.
• Communications, including information contained in emails, telephone calls, website forms, text messages, or other communications with us.
• SMS information, including your mobile telephone number, SMS consent records, message content, and information necessary to manage our text messaging program.
• Website and device information, which may include IP address, browser type, device information, referring pages, pages visited, approximate location derived from IP address, and other technical information associated with use of our website.

You are not required to provide personal information to browse most portions of our website. However, certain information may be necessary if you wish to submit a request, apply for employment, communicate with us, or use certain services.

How We Use Your Information

We may use information we collect to:

• Respond to inquiries and communications.
• Process requests for food safety or other company documents.
• Review and respond to employment applications.
• Communicate with customers, prospective customers, vendors, applicants, and other business contacts.
• Provide information or services you request.
• Send SMS communications when you have provided appropriate consent.
• Operate, maintain, secure, and improve our website.
• Detect, prevent, and address fraud, security issues, or misuse of our website.
• Maintain business records.
• Comply with applicable laws, regulations, court orders, governmental requests, and legal obligations.
• Protect the rights, property, safety, and interests of Rowena Packing, our employees, customers, and others.

SMS and Text Message Communications

If you provide your mobile telephone number and consent to receive text messages from Rowena Packing, we may use your number to send communications related to your interaction or relationship with us.

We do not sell or share mobile numbers, SMS consent, or message data with third parties or affiliates for their marketing or promotional purposes. We may share this information only with service providers (e.g., carriers, messaging platforms) to operate our SMS program. Message frequency may vary. Message & data rates may apply. Reply STOP to opt out; HELP for help.

Consent to receive SMS messages is not a condition of purchasing goods or services from Rowena Packing.

You may revoke your consent to receive text messages at any time by replying STOP to a message from us. After submitting an opt-out request, you may receive a confirmation message acknowledging your request.

For assistance regarding text messages, reply HELP or contact us using the information provided below.

Wireless carriers are not responsible for delayed or undelivered messages.

How We Share Information

We may disclose personal information when reasonably necessary for our operations, including to:

Service Providers

We may provide information to companies that perform services on our behalf, such as website hosting providers, technology providers, cloud storage providers, email providers, telecommunications carriers, SMS or messaging platforms, security providers, and other vendors necessary to operate our business.

These providers may access personal information only as reasonably necessary to provide services to Rowena Packing or as otherwise permitted by law.

Legal and Regulatory Requirements

We may disclose information when we believe disclosure is required or appropriate to:

• Comply with applicable laws or regulations.
• Respond to subpoenas, court orders, or lawful government requests.
• Cooperate with law enforcement or regulatory authorities.
• Enforce our agreements or protect our legal rights.
• Protect the safety or security of Rowena Packing, our employees, our customers, website users, or others.
• Investigate or prevent fraud, security incidents, or unlawful activity.

Business Transactions

If Rowena Packing is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, information may be transferred as part of that transaction, subject to applicable law.

SMS Information

Regardless of the other circumstances described above, mobile numbers, SMS consent information, and SMS message data are not sold or shared with third parties or affiliates for their own marketing or promotional purposes.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, maintain security, understand website performance, and improve the user experience.

Cookies are small files stored on your device by a website. Depending on your browser, you may be able to block, delete, or receive notifications about cookies through your browser settings.

Disabling cookies may affect the functionality of certain portions of the website.

Employment Applications

If you apply for employment through our website, we may collect information including your name, email address, telephone number, résumé, work history, qualifications, and other information you choose to provide.

We use applicant information for recruiting, evaluating candidates, communicating with applicants, maintaining hiring records, complying with applicable legal requirements, and administering our employment processes.

Submitting an application does not create an employment relationship or guarantee employment.

Document Requests

When you request documents or food safety resources through our website, we may collect information such as your name, email address, telephone number, requested documents, and information you provide about yourself or your organization.

We use this information to process your request, communicate with you, maintain appropriate business records, and understand who is requesting our business or food safety materials.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no website, electronic transmission, or information storage system can be guaranteed to be completely secure. You provide information electronically at your own risk.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain appropriate business records, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements.

Retention periods may vary depending on the nature of the information and the reason it was collected.

Your Privacy Rights

Depending on where you reside and applicable law, you may have rights regarding your personal information.

For Texas residents, applicable privacy laws may provide rights such as the ability to:

• Confirm whether we process your personal data.
• Access certain personal data we maintain about you.
• Correct inaccuracies in your personal data.
• Request deletion of certain personal data.
• Obtain a copy of certain personal data in a portable format.
• Opt out of certain uses of personal data, where applicable.
• Appeal certain decisions regarding a privacy request.

Certain information, including some employment-related information, business-to-business information, or information otherwise exempt under applicable law, may not be subject to all of these rights.

To submit a privacy request, contact us at info@rowenapacking.com or use the contact information below.

We may need to verify your identity before completing a request. We will respond in accordance with applicable law.

If we deny a privacy request and applicable law provides a right to appeal, you may submit an appeal by emailing info@rowenapacking.com and identifying your request as a “Privacy Request Appeal.”

Children's Privacy

Our website is intended for a general business audience and is not directed toward children under the age of 13.

We do not knowingly collect personal information online from children under 13. If we learn that personal information from a child under 13 has been collected without appropriate authorization, we will take reasonable steps to delete it.

Third-Party Websites

Our website may contain links to websites or services operated by third parties.

Rowena Packing does not control the privacy practices of third-party websites, and this Privacy Policy does not apply to information collected by those third parties. We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, legal requirements, or business operations.

When we make changes, we will update the “Last Updated” date at the top of this page. Your continued use of our website following the posting of an updated Privacy Policy constitutes acknowledgment of the revised policy.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

Phone: 325-442-1100

Email: info@rowenapacking.com

Website: www.rowenapacking.com